Scheduling
We recommend that you schedule your next treatment or service prior to leaving Capretti & Co. to ensure you receive the appointment that best suits your schedule.
Our Salon receives a high volume of calls each day. We have a voicemail feature for our guests to leave a message and we make every attempt to return your call on normal business hours within the hour. If message is left after hours it will be returned on the next business day. Please take advantage of this feature so we can schedule your appointment.
Arrival Time
Please arrive 15 minutes prior to your reservation to relax and prepare for your services. Capretti & Co. spa clients may also be required to fill out paperwork necessary to safely perform the treatments. Unfortunately, late arrivals will not receive an extension on a scheduled appointment, and full payment will be required.
Cancellation Policy
Please notify us at least 24 hours in advance should you need to cancel or reschedule. We reserve the right to charge you for the full amount of the missed service, without notification, on all forms of payment, including gift certificates. Spa parties of 2 or more require a non-refundable 50% deposit. We reserve the right to ask the client to reschedule, or to refuse service at our discretion.
Product Returns or Exchanges
Product returns are for store credit only and must be accompanied by store receipt. Makeup is not returnable. Gift certificates and services rendered are nonrefundable. No cash refunds.
Cell Phones
For the ultimate Spa and Salon experience for all clients, we request that ALL CELL PHONES BE TURNED ON VIBRATE as you enter the building and be turned on VIBRATE when receiving a spa service.
Children
We love children, and are happy to welcome them for appointments only. Due to numerous safety concerns and the comfort of other guests, children are not permitted in the salon unless they have an appointment. Thank you for understanding our new Safety & Etiquette Policy. We are endeavoring to create & maintain a relaxed and stress-free environment. Absolutely no children under the age of 16 years old are permitted in the spa or spa rooms without a written consent of the parent or guardian.
Accepted Payment
Cash • Discover • Visa • MasterCard • American Express
